Shipping policy

Last updated: October 24, 2026

Thank you for shopping with DB AV Supplies. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing
Orders are processed within 1–3 business days (excluding weekends and holidays). Orders placed after noon CT, or on weekends and holidays, begin processing the next business day. You'll receive a confirmation email when your order is placed, and another with tracking as soon as it ships.

Shipping Methods & Delivery Times
Available shipping methods and costs are shown at checkout. Most orders arrive within 3–8 business days after shipping. Delivery times are estimates, not guarantees, and may be affected by carrier delays, weather, or other events outside our control.

Multiple Shipments
Some orders include items that ship from different warehouses. These may arrive separately with separate tracking numbers. You won't be charged extra shipping for split shipments.

Shipping Costs
Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. Free standard shipping may be available on select orders, as shown at checkout.

Order Tracking
Once your order ships, we'll email you a tracking number and link. Tracking information may take 24–48 hours to update after you receive it.

Shipping Destinations
We currently ship within the United States only. We do not ship internationally at this time.

Address Accuracy
Please double-check your shipping address at checkout. If you need to correct it, contact us as soon as possible. We can't change an address once an order has shipped, and we aren't responsible for orders delivered to an incorrect address provided at checkout.

Lost, Damaged, or Delayed Packages
Please inspect your order when it arrives. Report damaged, missing, or incorrect items within 7 days of delivery, with photos of the package and the item, and we'll make it right with a replacement or refund. If your package is lost or significantly delayed, contact us and we'll work with the carrier to resolve it.

Order Changes & Cancellations
Need to change or cancel your order? Contact us as soon as possible. We can usually make changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled orders are issued to the original payment method, usually within 5–10 business days.

Questions?
Email us at founder@dbavsupplies.com or use the contact details on our Contact page.